FAQ

We offer free shipping on all orders within Australia, the United Kingdom, and the United States. There is no minimum purchase required. For full details, please refer to our Shipping Policy.

Orders are processed within 1–3 business days, followed by a transit time of 4–9 business days. The total estimated delivery time is between 5 and 12 business days. Please see our Shipping Policy for more information.

If your order appears delayed, we recommend first checking your tracking information. If you still have concerns, please contact our support team and we will assist you promptly. Additional details are available in our Shipping Policy.

We work with established delivery partners depending on the destination, including Australia Post, Royal Mail, Evri, USPS, and UPS. For more information, please review our Shipping Policy.

Once your order has shipped, you will receive an email with your tracking number. You can monitor your shipment using our tracking page. For further details, please see our Shipping Policy.

You will receive an order confirmation email once your payment has been successfully authorised and your order has been accepted. For more information, please refer to our Terms of Service.

We accept major credit and debit cards including Visa, Mastercard, American Express, Maestro, UnionPay, Diners Club, and Discover. We also support Apple Pay, Google Pay, Shop Pay, Klarna and PayPal. Full details are outlined in our Billing Terms and Conditions.

Please check your spam or junk folder first. If you still cannot find the confirmation, contact our support team so we can verify your order. You may also refer to our Terms of Service for additional information regarding order confirmation.

Payments may be declined due to incorrect details, insufficient funds, or security checks by your bank or payment provider. If your payment fails, the order will not be processed. For further clarification, please review our Billing Terms and Conditions.

You may request a cancellation or modification within 24 hours of placing your order. After this period, orders typically enter processing and changes may no longer be possible. Please see our Return and Refund Policy for full details.

To initiate a return, please email our support team with your order number and reason for return. We will guide you through the next steps. Complete instructions are available in our Return and Refund Policy.

If the item is defective, incorrect, or damaged, we will send you a free replacement and you may keep the original item. If you'd prefer to return it instead, standard return shipping costs apply.

For change-of-mind returns, customers are responsible for return shipping costs. Please review our Return and Refund Policy for details.

Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories. Full requirements are outlined in our Return and Refund Policy.

Once your return has been inspected and approved, refunds are processed to the original payment method. It may take up to 7 business days for the refund to appear, depending on your bank or provider. For full details, see our Return and Refund Policy.

Yes, exchanges are available under the same conditions as returns and must be requested within 30 days of delivery. Please refer to our Return and Refund Policy for complete information.

You can contact us via email or through our contact form. Full contact information can be found on our Contact page.

Our support team aims to respond within 24 hours on business days. For more information, please visit our Contact page.