Refund policy
At Allevano, we want every customer in Australia, the United Kingdom, and the United States to feel confident about their purchase. If something isn’t right, we provide a clear and straightforward return process designed to keep things simple.
30-Day Returns
You may return eligible items within 30 days from the date your order is delivered. Products must be unused, in their original condition, and returned with all original packaging, tags, accessories, and documentation. Our support team is available to assist you throughout the process.
Restocking Fee: $0 / £0.
We do not apply any restocking charges to approved returns.
Return Window
Items are eligible for return within 30 days of delivery in Australia, the United Kingdom, and the United States.
Condition Requirements
Returned items must be unused, in their original condition, and include all original packaging, tags, and accessories.
Support
Our customer service team will guide you step by step once your return request is submitted.
Restocking Fees
No restocking fees apply to any approved return.
Return Shipping Costs
Defective, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged in transit, or incorrect, return shipping costs will be covered by us.
Change of Mind
If you wish to return an item due to sizing issues, fit preference, or change of mind, the customer is responsible for the actual return shipping cost. Original shipping charges are non-refundable.
How to Initiate a Return
Contact Us:
Email info@allevano.com with your order number and the reason for your return request.
Prepare the Package:
Securely repackage the item in its original packaging, including all tags, accessories, and documentation.
Ship the Item:
Follow the return instructions provided in your authorization email. You may use the recommended carrier or another reliable shipping provider.
Refund Process
Inspection
Once your returned item is received, it will be inspected to ensure it meets our return requirements.
Refund Timeline
After approval, your refund will be processed to the original payment method. Depending on your bank or payment provider, it may take up to 7 business days for the funds to appear.
Exchanges
If you would like to exchange an item for a different size, colour, or product, please email info@allevano.com. Our team will assist you in arranging the exchange.
Exchange requests must be submitted within 30 days of delivery. Items must be unused, in original condition, and returned with all packaging, tags, and accessories.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned. These items will be clearly identified as non-returnable on their respective product pages.
Order Cancellations and Modifications
You may request a cancellation or modification within 24 hours of placing your order. After this period, the order enters processing and changes are generally no longer possible. If the order has already been dispatched, cancellation cannot be completed and the standard return procedure will apply instead.
Need Assistance
For additional information, please visit our FAQ page or contact our customer support team
Contact
Website Name: Allevano
Business Address: 6 Werrington Street, Burradoo, New South Wales 2576, Australia(no return adress)
Contact Form: Get in touch
Email: info@allevano.com
Phone: +61 468 247 251
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)
Note: We strive to respond to all inquiries within 24 hours on business days.
