Shipping policy

At Allevano, we proudly serve customers across Australia, the United Kingdom, and the United States with clear and reliable delivery terms. All orders within these regions qualify for free shipping.

We currently ship within Australia, the United Kingdom, and the United States. At this time, we do not offer delivery outside these regions.

Delivery Overview

Below is an outline of our standard delivery timeline:

Order Cut-Off Time:
5:00 PM (CET). Orders placed after this time will be processed on the next business day, which may slightly extend the overall delivery timeframe.

Processing Time:
Orders are prepared within 1–3 business days (Monday to Friday). Once processed, your parcel is transferred to one of our delivery partners.

Shipping Time:
Delivery typically takes 4–9 business days (Monday to Friday).

Estimated Total Delivery Time:
Between 5 and 12 business days from the date of order.

Shipping Partners 

To ensure dependable service, we work with established carriers such as:

Australia Post (Australia)
Royal Mail and Evri (United Kingdom)
USPS and UPS (United States)

Carrier selection may vary depending on the delivery destination.

Delivery Concerns

If you encounter any issues such as delivery delays, lost parcels, or tracking irregularities, please contact our customer support team promptly. We are committed to assisting you and resolving any shipping concerns efficiently.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email including your tracking number. You may monitor the progress of your shipment via our Order Tracking page.

Need Assistance?

For further information, please visit our FAQ section or reach out to our customer service team.

Contact

Website Name: Allevano

Business Address: 6 Werrington Street, Burradoo, New South Wales 2576, Australia(no return adress)

Contact Form: Get in touch

Email: info@allevano.com

Phone: +61 468 247 251

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)

Note: We strive to respond to all inquiries within 24 hours on business days.